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Q. How do I get started?

Sign-up for Free and create an account:
Either call National Lead Service at 888-267-2791 to learn more or create an Account on the sign up page and we will get back to you immediately. Your Marketing Manager will be happy to help you build a campaign and set your lead criteria based on information he gathers from you like your licensing, preferred lending criteria, states in which you do business etc. Your Account Manager will help you optimize a campaign to get you the lowest lead cost and one that will yield the best results and ROI for your particular business needs and target metrics. You can also get started immediately without having to wait to receive your username and password. Simply click on "Sign Me Up" at the bottom of this page and you can create your Login and begin selecting the criteria you desire for your leads.
Regardless of whether you elect to have a customer service representative create your account or if you do it yourself, you will still be emailed a username and password. Additionally, he or she will be happy to tell you about any special promotions or first time offers we have available once you speak.
Our “Automated Leads” are “real time” leads that have passed all of our quality assurance processes. These are our best leads and would ensure you the highest opportunity for success. These hand raising consumers expect a quick response.

Select your lead category, criteria, daily order, and fund your account (optional):
Select your standard criteria if appropriate for your lead category. These filters include Loan Purpose, Credit Rating, Property Type, Unsecured Debt amount, and State(s) and filters vary by lead category.
Set up how many leads you would like to receive each day as well as the total number of leads for this campaign. We recommend 5 or more mortgage leads per loan officer per day to provide you with a robust pipeline of borrowers, and a minimum of 100 leads for a campaign to make sure you generate mortgage loans and see a Return on your investment.

Verify the transaction:
Once you fund your account, we will email you an ID verification form and Insertion Order for your lead campaign. Please make a legible copy (use lighter copier settings and enlarge if possible) of your drivers license and the credit card you used, and sign the form and FAX it back to us at 949-625-7540 or PDF it and email it to: sales@nationalleadservice.com . Please be sure to black out all but the last four numbers on your credit card. Also please make sure the signature on the form matches the signature on the drivers license and credit card. We do this to protect the cardholder and to ensure the purchase of these leads are authorized by the cardholder.
Once we have received the ID Verification form we will activate your account and send out leads the same day unless you have noted otherwise. Click here to print Verification Form

Be sure to Bookmark the www.nationalleadservice.com webpage by clicking here. The NLS home page contains the log-in screen at the top right of the page, so once you enter your user name and password, you will be taken to our Lead Management System where you can manage and view your leads, return bogus leads for credit (please see FAQ’s for valid return reasons), add funds, and track your lead campaign.
We will also automatically send you emails if your funds get low, or to provide you with other essential information related to your mortgage lead campaign.
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Q. What lead types and filters are available?
A. Depending on the lead category that currently includes Debt Management, Credit Repair, Mortgage, and Tax Relief. Depending on the lead category, we offer a variety of filters and can have your leads filtered by credit rating, loan types including: Refinance mortgage leads, New Home Purchase Leads, HELOC mortgage leads, and Debt Consolidation Mortgage Leads, Unsecured Debt amount of $10,000 or more, and state choices all for free. On mortgage leads, specific LTV, minimum loan amount over $75,000 or unsecured debt amounts over $10,000 are an additional charge of $5 dollars per lead.
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Q. When will I receive my leads?
A. We deliver all leads in real time as they come in. AUTOMATED leads will be delivered every business day Monday thru Sunday to your specified email account, or by an XML, PHP, or https Post. Leads can be delivered in batches or in single lead increments, in a variety of formats.
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Q. Is there a minimum lead quota or order amount?
A. A. There is a minimum order of 25 leads. Like any form of advertising, working internet leads effectively is a numbers game. To see positive ROI from any lead campaign, we highly suggest you buy a minimum of 100 leads to see if they are an effective source of marketing for you.
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Q. How many times is a lead sold?
A. We sell both Exclusive and non exclusive leads which will be defined by your Insertion Order. Maximum non-exclusive lead sales vary by category, but mortgage leads are sold no more than four (4) times, Debt leads no more than 3 times, and credit repair leads no more than twice. Exclusive leads are just that, exclusive to you.
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Q. Why should we buy from National Lead Service?
A. The Founders have over 24 years of combined lead generating experience in Senior Management positions with such companies as Autobytel.com, First American Finance, Bar None, and Go Apply. We know how to generate and QA a quality lead, and are dedicated to your success by providing both responsive service and the best quality lead available. There are many lead companies out there, but none that can offer the customer experience and results that National Lead Service can!
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Q. Can I change my filters or lead purchase criteria?
A. You can make changes at any time by calling your account representative or emailing him or her at sales@nationalleadservice.com. We will be happy to help you with any requested changes to ensure those changes are accurate.
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Q. What type of performance can I expect to receive from these leads?
A. Our leads are fresh and from hand raising consumers who have gone online and expressed interest in a mortgage quote. The effectiveness of your campaign rests on the diligence and intensity of your follow-up as well as your ability to meet the consumer’s expectations in regards to what they are trying to accomplish financially. Understanding the consumer’s intentions and effectively addressing that as part of your sales process is an important part of earning the consumer’s business.
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Q. How are the leads delivered?
A. Leads can be delivered in .CSV, .PDF, Plain text email, or as a Post into you Database. We also offer export capability to most of the mortgage industries major CRM systems such as leads360. For larger clients, we are happy to build a custom XML post for import into your database or LOS.
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Q. What types of payment do you accept?
A. Checks, MasterCard, Visa, and American Express for retail clients. Prior to account activation and lead delivery, we require you to fax us an ID verification form with a copy of your Drivers License and Credit Card (with all but the last four numbers redacted). The names and signatures must match on both and the card must be the one you funded your account with. This is for your protection to ensure the use of the card used to purchase mortgage leads is authorized by the cardholder. Click here to print Verification Form
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Q. If I have additional questions, who should I contact?
A. Contact customer service at 888-267-2791 or sales@nationalleadservice.com
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Q. What if I forgot my password?
A. A. Just click forgot password in the broker log-in box and it will be emailed to you instantly.
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Q. Where are your leads coming from?
A. Our leads are generated from www.Equotegrabber.com and about 12 other websites we will be happy to discuss with you, where the retail consumers can complete an expression of interest online. In addition, we also receive leads through contracted affiliate marketing partners. We do not use any incentivized offers or co-registration paths to generate traffic, as most of our traffic comes from Natural Search or CAN-SPAM compliant email marketing to our own opt-in database of consumers who have previously applied with us.
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Q. When will I receive my leads?
A. You will receive your fresh leads typically within 60 seconds of the consumer hitting the submit button for real time leads and within 24 hours for batched leads. For clients who pause lead delivery over the weekend, weekend leads will be delivered Monday morning.
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Q. Can I buy leads by zip code?
A. No, you are able to buy leads based on the following basic criteria: Loan purpose, credit rating, property type, Unsecured Debt, and state.
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Q. Do your leads come with a minimum loan or Debt amount?
A. Yes all mortgage leads come with a minimum loan amount of $75,000, and Debt leads have a minimum of $10,000 in unsecured debt unless you request otherwise.
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Q. Do you have special discounts for larger volume buyers?
A. Yes we do please call 888-267-2791 or email sales@nationalleadservice.com We consider large volume buyers, companies who receive at least two thousand leads a month in a wide state distribution or who buy vintage data in volumes exceeding 1000 leads per delivery.
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Q. Do you guarantee your leads?
A. *We Stand by the validity of our lead products, and will replace any invalid leads you receive as an AUTOMATED LEAD as defined by our lead return policy. Returning leads couldn't be easier, just send us a weekly file containing the lead and return reason within 7 days of purchase, and once we validate the return, we will credit your account. We will issue “store credit” on any lead that contains false or incomplete contact information from leads that were automatically routed to you. All requests for Credit must be returned through the dispute page on the National Lead Service website. All lead credit dispositions are final. We guarantee the lead to have a valid name, one valid contact phone number from a customer who submitted a request for more information on the lead type. On Mortgage leads we also guarantee that the property type is not a mobile or manufactured home, commercial property, or raw land. We do not guarantee that their home value, requested loan amount, credit quality, or interest rate is exactly correct as these are estimates entered by the consumer when completing the application. On Debt leads, we do not guarantee the unsecured debt the consumer states falls within your parameters, but we do allow them to choose any amount and try and educate them at the time of submission. The consumer stating they “Changed their mind” and is no interested any longer in receiving more information s not a valid reason for a dispute. We recommend contacting the customer as soon as you get the lead so you can be the first to earn their business. National Lead Service reserves the right to monitor your returns and change or adjust this policy without notice.
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Q. In what states do you offer leads?
A. we offer Alabama Mortgage Leads, Alaska Mortgage Leads, Arizona Mortgage Leads, Arkansas Mortgage Leads, California Mortgage Leads, Colorado Mortgage Leads, Connecticut Mortgage Leads, Delaware Mortgage Leads, District of Columbia Mortgage Leads, Florida Mortgage Leads, Georgia Mortgage Leads, Hawaii Mortgage Leads, Idaho Mortgage Leads, Illinois Mortgage Leads, Indiana Mortgage Leads, Iowa Mortgage Leads, Kansas Mortgage Leads, Kentucky Mortgage Leads, Louisiana Mortgage Leads, Maine Mortgage Leads, Maryland Mortgage Leads, Massachusetts Mortgage Leads, Michigan Mortgage Leads, Minnesota Mortgage Leads, Mississippi Mortgage Leads, Missouri Mortgage Leads, Montana Mortgage Leads, Nebraska Mortgage Leads, Nevada Mortgage Leads, New Hampshire Mortgage Leads, New Jersey Mortgage Leads, New York Mortgage Leads, North Carolina Mortgage Leads, North Dakota Mortgage Leads, Ohio Mortgage Leads, Oklahoma Mortgage Leads, Oregon Mortgage Leads, Pennsylvania Mortgage Leads, Rhode Island Mortgage Leads, South Carolina Mortgage Leads, South Dakota Mortgage Leads, Tennessee Mortgage Leads, Texas Mortgage Leads, Utah Mortgage Leads, Vermont Mortgage Leads, Virginia Mortgage Leads, Washington Mortgage Leads, West Virginia Mortgage Leads, Wisconsin Mortgage Leads, Wyoming Mortgage Leads.
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Q. In what states do you offer mortgage leads?
A. we offer Alabama Mortgage Leads, Alaska Mortgage Leads, Arizona Mortgage Leads, Arkansas Mortgage Leads, California Mortgage Leads, Colorado Mortgage Leads, Connecticut Mortgage Leads, Delaware Mortgage Leads, District of Columbia Mortgage Leads, Florida Mortgage Leads, Georgia Mortgage Leads, Hawaii Mortgage Leads, Idaho Mortgage Leads, Illinois Mortgage Leads, Indiana Mortgage Leads, Iowa Mortgage Leads, Kansas Mortgage Leads, Kentucky Mortgage Leads, Louisiana Mortgage Leads, Maine Mortgage Leads, Maryland Mortgage Leads, Massachusetts Mortgage Leads, Michigan Mortgage Leads, Minnesota Mortgage Leads, Mississippi Mortgage Leads, Missouri Mortgage Leads, Montana Mortgage Leads, Nebraska Mortgage Leads, Nevada Mortgage Leads, New Hampshire Mortgage Leads, New Jersey Mortgage Leads, New York Mortgage Leads, North Carolina Mortgage Leads, North Dakota Mortgage Leads, Ohio Mortgage Leads, Oklahoma Mortgage Leads, Oregon Mortgage Leads, Pennsylvania Mortgage Leads, Rhode Island Mortgage Leads, South Carolina Mortgage Leads, South Dakota Mortgage Leads, Tennessee Mortgage Leads, Texas Mortgage Leads, Utah Mortgage Leads, Vermont Mortgage Leads, Virginia Mortgage Leads, Washington Mortgage Leads, West Virginia Mortgage Leads, Wisconsin Mortgage Leads, Wyoming Mortgage Leads.
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Q. Do your leads fall under the Safe Harbor provision of the National Do Not Call Registry?
A. National Lead Service takes all legal compliance seriously and we do what we can to help our clients comply with the Do-Not Call regulations.
Please be aware however, that compliance with the National Do-Not-Call Registry rules (64 Fed. Reg. 66124-66126) is the direct responsibility of the telemarketer or seller of the goods or service. Under the law therefore, your business as the seller of the goods or services is directly responsible to comply with the law and National Lead Service does not assume the burden as a service provider and we cannot guarantee (indemnify) your company will not receive or be held accountable for such claims after you receive the lead from us. We do however employ significant measures prior to sending a lead to you to assist you in avoiding liability under the DNC and other privacy laws. These measures include manual and electronic data verification measures.
By their very nature, a written (Internet) inquiry regarding goods or services exempts the response to that inquiry from a violation of the DNC laws as the customer has granted permission to call and established a business relationship. This relationship is, under the DNC “Safe Harbor” rules valid for 90 days. To ensure compliance with these rules, each lead received by us whether directly through our www.equotegrabber.com website or through an affiliate, is subjected to a quality control protocols that includes recording the date, time and computer IP address to evidence when and on what system the consumer submitted the request. We further employ system tools for scrubbing contact phone number and e-mail address against our internal DNC list. Since the granting of permission to be contacted by telephone is a carved out exception to liability under the DNC rules, we do not pre-scrub leads as we receive them against the National Do-Not-Call list as this would eliminate otherwise exempted, good leads in which the customer has requested to be contacted. If requested, the date, timestamp and IP address information is available to assist you in responding to a complaint.
As indicated, the national DNC safe harbor exemptions apply to permission granted to the calling party. Since at the point of submission we do not know with certainty who will be receiving the lead, at the recommendation of the FTC, we disclose specifically to the customer the maximum calls they can expect to receive from us and the fact that they will be called even though they are on a DNC list. We take it one step further by making available online at the time of their submission of the request, the list of potential lenders who might receive their data. This list contains all of our active brokers who were matched with the consumer and is updated on a real time basis. To see this feature for yourself, we invite you to visit our consumer website www.equotegrabber.com to look at our Loan Request Form to view the permission language located just above the “Submit” radio button. Within milliseconds of the consumer submitting this request it is scrubbed against our internal DNC information. If a consumer’s home number appears on the DNC, the consumer is shown a new window on our website reminding them their number appears on our DNC registry and they are asked if they wish to waive the restriction and be contacted. Those that do not are not permitted to submit the request.
Despite best efforts however challenges may still arise. Often time we find a consumer claiming a “DNC violation” has simply forgotten about the permissive contact request or did not realize a spouse or family member made such request. Another common situation is for consumers to list their home phone number as their business phone. Since business phone numbers are exempt from the DNC rule, consumers often do not realize they inadvertently removed themselves from protection under the law by doing so. Regardless of the actual circumstances, our policy is to be very responsive to the claim and assist our Broker clients in resolving the customer’s concerns. We also record all DNC requests into our database within 24 hours of receipt to prevent any future lead dissemination for that consumer. Because we operate within safe harbor guidelines, we do not accept a return of a lead simply because the consumer appears on a DNC registry. This policy has served us well in the past and we continue to employ it going forward. Because of our understanding and robust compliance procedures with the DNC Registry, we have never been subject to any FTC fines for DNC related offenses.
Even with all of these measures, you, the calling broker are responsible to comply with the DNC rules. Generally it is your responsibility to have a written DNC policy in place and available for delivery to a consumer who asks for it. You must regularly train your staff about the DNC rules and the company policy. You must have an enabled Caller ID with your phone number and if possible your company name so consumers with caller Id can identify the call. If the consumer demands not to be called again, you must place them on an internal DNC list that will prevent them from being called again. We also recommend that you subscribe to the National and State DNC registry so you may at your option check any prospect phone number for DNC registration should you choose to. If the customer makes a demand not to be called at any time, it supersedes any prior authorization or permission given and the safe harbor exemption no linger applies. In our experience it is a broker’s failure to implement such policies and procedures that causes liability to be imposed. With such policies and procedures it is unlikely the FTC or a private action will result in a fine based upon a single initial contact.
This was designed to help you in understanding our dedication to promoting consumer privacy but in no way is to be construed as legal advice. We work very hard to update our systems to ensure we employ top-of-the-industry standards to prevent unwanted contacts by our broker clients to consumers. The process is ongoing and will only improve over time. We are proud of our track record in promoting compliance with all current privacy laws and to date have not had any formal complaints or lawsuits from law enforcement agencies or consumers levied against us.
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